California eProcure #25NS1134

CPUC Solicits Real-Time Phone Line Interpreter Services in Multiple Languages

The California Public Utilities Commission (CPUC) is seeking a contractor to provide real-time phone line interpreter services for its staff. - Government Buyer: - California Public Utilities Commission (CPUC), External Affairs Office - Services Requested: - Real-time telephonic language interpretation for CPUC staff and callers - Languages include: Spanish, Cantonese, Mandarin, Korean, Tagalog, Vietnamese, Russian, Armenian, Farsi, Arabic, Japanese, and Punjabi - Average anticipated usage: 310 calls and 2,225 minutes per month - Services required during normal business hours (Monday–Friday, 8:00 a.m.–5:00 p.m., excluding State holidays) - Unique/Notable Requirements: - Compliance with the Dymally-Alatorre Bilingual Services Act - Interpreter certification and adherence to ethical standards - Monthly usage reporting required - Contract term is approximately 9 months with a possible one-year extension - No specific OEMs or part numbers are mentioned; the opportunity is open to all qualified service providers

Description

The California Public Utilities Commission (CPUC) is soliciting bids for Phone Line Interpreter Services. This contract supports CPUC's compliance with the Dymally-Alatorre Bilingual Services Act by providing language telephone line interpretation when Commission staff are unavailable or do not speak the requested language. The service ensures accessibility of CPUC programs and services to all California residents, including those with limited English proficiency. The solicitation is open to all private entities, universities, or governmental agencies.

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