Texas DIR/ESBD #RFP-01-OAA-26-278

Texas A&M University System Solicits Online Student Support Services Platform (Telehealth & Coaching)

Texas A&M University System is seeking proposals for a comprehensive online student support services platform. - Government Buyer: - Texas A&M University System, Office of Procurement and Business Services - Contact: Jeff Zimmermann, Executive Director - Requested Services: - Psychiatry Tele-Services - Virtual psychiatric evaluations, diagnosis, medication management, triage, and coordination with campus services - Multilingual support and HIPAA/FERPA compliance - Success Coaching Tele-Services - Coaching in financial literacy, academic success, and career readiness - Interactive tools, proactive engagement, and outcome reporting - Medical Tele-Services - 24/7 access to general medical telehealth consultations, diagnosis, treatment, and prescriptions - Multilingual support and coordination with campus health centers - Mental Health Tele-Services - 24/7 mental health support, crisis intervention, short-term counseling, escalation protocols, and well-being resources - Multilingual support and outcome reporting - Platform Requirements: - Accessible via website, mobile app, and telephone - Must serve multiple districts/zones within Texas - Providers must demonstrate experience, quality, and cost-effectiveness - Compliance with HIPAA and FERPA - Contract Structure: - Master services agreement for an initial term of three years - Options for two additional two-year extensions (up to seven years total) - Respondents may propose alternate performance periods for potential discounts - No specific OEMs or vendors named; open to qualified providers - Dual CTCD/CTCM certification required - Managed through Texas SmartBuy portal

Description

The Texas A&M University System is seeking proposals from qualified providers for innovative approaches to implement an online student support services platform. The platform will provide services including Psychiatry Tele-Services, Success Coaching Tele-Services, Medical Tele-Services, and Mental Health Tele-Services. Respondents may propose solutions that include one or more of these service areas. The intent is to establish a master services agreement with one or more vendors to meet the needs of its member universities.

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