SAM #6HQOIG-26-A-0008

USPS OIG Seeks Research Support for Digital Channel Benchmarking and Revenue Analysis

The United States Postal Service Office of Inspector General (USPS OIG), through its Research and Insights Solutions Center, is seeking a supplier to provide subject matter expertise and research support for a white paper analyzing USPS digital channels. - Government Buyer: - United States Postal Service (USPS) - Office of Inspector General (OIG) - Research and Insights Solutions Center - No specific OEMs or commercial vendors are named in the solicitation. - Services Requested: - Research and benchmarking of USPS digital channels (usps.com, USPS Mobile App, online postage services) against foreign postal operators and domestic competitors (e.g., Amazon, UPS, FedEx) - Assessment of user experience for revenue-generating tasks on USPS digital channels - Identification of revenue growth opportunities from digital channels - Preparation of research notes and a final white paper - Participation in kickoff and biweekly meetings, and review of draft deliverables - Products/Services Details: - Research notes (4 total): benchmarking against foreign and domestic competitors, user experience assessment, and revenue opportunity identification - Review and comment on draft white paper - Regular meetings with OIG - Notable Requirements: - Focus on general public and small business digital channels - Deliverables include research notes and a comprehensive white paper - Firm fixed price contract, not to exceed $100,000 - Regular biweekly meetings required throughout the project

Description

See attached RFI Instructions and SOW.

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