Iowa State University Ionwave #RFQ-1001488 Addendum 1

ISU Solicits Mass Email Communication Platform for Enterprise-Wide Use

Iowa State University of Science and Technology (ISU) is seeking proposals for a unified, enterprise-wide mass email and digital communications platform. - Government Buyer: - Iowa State University (ISU), university-wide procurement - Products/Services Requested: - Mass email communication platform supporting 35-40 million emails annually - Centralized communications, standardized branding, and governance - Role-based access controls and integration with ISU identity, CRM, and student information systems - Compliance with FERPA, CAN-SPAM, and WCAG 2.1 AA accessibility standards - Features required: DKIM/SPF/DMARC compliance, template libraries, audience segmentation, mail-merge, analytics, API/webhook integrations (including Microsoft Entra ID SSO), robust data security - Preferred features: SMS/push/multi-channel support, CRM-style timelines, advanced analytics, drag-and-drop email builders - Implementation, migration, training, and technical support services - Unique/Notable Requirements: - Vendors must demonstrate experience with higher education institutions and proven deliverability - Pricing must be tiered per email, with options for multi-year terms and annual escalators - Security assessments required (HECVAT, VPAT) - Compliance with data privacy and digital accessibility standards - No specific OEMs or vendors are named in the solicitation

Description

Iowa State University of Science and Technology (ISU) is soliciting proposals from qualified vendors to provide a unified, enterprise-wide mass email and digital communications platform. The platform should centralize mass email communications, standardize branding and governance, improve deliverability and analytics, reduce costs by consolidating tools, and integrate with ISU systems while ensuring compliance with relevant regulations. Vendors must demonstrate experience with higher education institutions, proven deliverability, and strong references. The solicitation includes detailed requirements for implementation, support, security, and pricing models.

View original listing