SAM #36C10B26R0044

Miami VA Digital Wayfinding Patient Navigation System (Sole Source to Minuteman Technology Services LLC)

This procurement opportunity is for a comprehensive digital Wayfinding Patient Navigation System for the Miami VA Health Care System, managed by the Department of Veterans Affairs Technology Acquisition Center NJ. - Government Buyer: - Department of Veterans Affairs (VA), Technology Acquisition Center NJ, for the Miami VA Health Care System (Bruce W. Carter VA Medical Center and William Bill Kling VA Clinic) - OEMs and Vendors: - Minuteman Technology Services LLC (sole source, SDVOSB) - Products/Services Requested: - Unified digital wayfinding ecosystem, including: - Interactive bilingual kiosks (English/Spanish) with 5-year warranty, shipping, and 48-hour technical service - Bluetooth Low Energy (BLE) beacons for indoor navigation - Mobile Blue Dot navigation (mobile app licenses, annual license, on-site implementation) - MinuteMaps wayfinding software license and hosting - Location services license - Design, fabrication, and installation of ADA-compliant interior and exterior signage, maps, and directional markers - Managed customer support and project management - Deliverables: accessibility test plan/results, conversation flow diagrams, intent catalog, site readiness checklist, calibration playbook, progress reports, kickoff meeting materials, project management plan, staff roster - Unique/Notable Requirements: - ADA/ABA and Section 508 accessibility compliance - Bilingual support (English and Spanish) - No collection of Personal Healthcare Information (PHI) - Compliance with VA branding and environmental standards - Staged pilot for Blue Dot navigation in priority areas - All labor, materials, equipment, and project management included - Sole source to Minuteman Technology Services LLC (SDVOSB)

Description

This is a sole source SDVOSB Vets First combined synopsis solicitation to Minuteman Technology Services LLC. The VA Veterans Integrated Service Network (VISN) 8, Miami VA Health Care System (Bruce W. Carter VA Medical Center and William Bill Kling VA Clinic) requires a Wayfinding Patient Navigation System. The Miami VA Healthcare System is requesting a sole source firm-fixed price contract consisting of a 12-month base period with three (3) 12-month option periods for Minuteman Technology Services LLC, 100 Garden Street, Cambridge, MA 02138-1418, to provide a unified digital wayfinding ecosystem that serves visitors, patients, and staff across two channels: interactive kiosks and mobile Blue Dot indoor navigation. The solution will prioritize English and Spanish for Miami s community, meet Section 508 accessibility (Accessibility routing aligns to ADA/ABA scoping & technical provisions for accessible routes and signage), and avoid collection of Personal Healthcare Information. Blue Dot will launch with a staged/limited pilot in priority areas, while kiosks provide robust, text-first directions immediately. The contractor shall furnish all labor, materials, equipment, and project management necessary to develop an ADA compliant, standardized wayfinding system that aligns with VA branding and environmental standards.

See attached Justification for Other than Full and Open Competition.

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