New York State Contract Reporter #C000853

New York State seeks Enterprise Network Support staff for ITS infrastructure services

New York State Office of Information Technology Services (ITS) is seeking qualified contractors to provide comprehensive Enterprise Network Support staff for state agencies. - Government Buyer: - New York State Office of Information Technology Services (ITS) - Scope of Services: - Technical support staff for ITS infrastructure, including WAN, LAN, data center, and hybrid cloud environments - Roles requested: - Network Support Analysts (Tier 1-4) - Site Survey Engineers (Tier 1-4) - Unified Communications Specialists (Level 1-3) - Network Operations Manager - Cloud Network Support (Tier 1-4) - Staff must have expertise in multiple operating systems, networking technologies, and certifications - Responsibilities include monitoring, troubleshooting, configuration, installation, site surveys, and project management - Travel and on-call duties required for certain roles - Notable Requirements: - Bidders must be registered entities authorized to conduct business in New York State - Staffing agencies are not eligible - Proven track record of large-scale technical support, including at least one government engagement - Compliance with security, privacy, and diversity mandates (SDVOB, MBE, WBE participation goals) - Strict confidentiality and adherence to state and federal mandates - No specific OEMs or product part numbers are mentioned, as this is a staffing/services procurement - Five-year contract term with a transition period from the incumbent contractor

Description

The New York State Office of Information Technology Services (ITS) is issuing an Invitation for Bid (IFB) to procure Enterprise Network Support staff for NYS Agencies. The contract term is 5 years and requires contractors to have extensive experience in technical support for multiple operating systems and networking technologies. Bidders must be registered entities authorized to conduct business in New York State and cannot be staffing agencies. The scope includes providing staff knowledgeable in ITS infrastructure services statewide.

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