San Diego County Ivalua #13211

San Diego County Library Seeks As-Needed Collections, Chat, and Call Center Services

The County of San Diego is seeking qualified vendors to provide as-needed collections, chat, and call center services for the San Diego County Library. - Government Buyer: - County of San Diego, Department of Purchasing and Contracting, on behalf of San Diego County Library - Services Requested: - Pre-collections and collections services for overdue library materials and fees - Includes sending notices, phone contacts, skip tracing, and recovery efforts - Live chat support for library customers - Handles account updates, item renewals, catalog searches, policy explanations, and technical support for electronic media - Call center operations - Answers incoming customer calls, manages multiple queries per call, and transfers designated calls to library staff - Notable Requirements: - Spanish-speaking staff required for customer support - Detailed reporting on service activities - All labor, technical, administrative, and professional personnel, as well as necessary supplies and materials, must be provided by the vendor - No specific OEMs, part numbers, or product line items are specified, as this is a service-based procurement - Contract Structure: - Initial one-year base period - Four additional one-year option periods - Potential for up to six additional months in incremental extensions

Description

The County of San Diego is seeking quotes from firms interested in providing as-needed collections, chat, and call center services. The contract term is anticipated to be an initial one-year period with four one-year option periods. The solicitation is posted on the County's official BuyNet website, and interested offerors must participate through BuyNet to submit questions and receive updates. The Contracting Officer for this solicitation is Francisco Ruiz Enrigue, Procurement Contracting Specialist.

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