Austin Afo #RFP 1100 MTL3006

Temporary Staffing Services for Austin 311 and Austin Energy Utility Contact Centers

The City of Austin is seeking proposals for temporary staffing services to support its Austin 311 and Austin Energy Utility contact centers. - Government Buyer: - City of Austin (no sub-agency or office specified) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Temporary staffing services for contact center operations - Roles include customer service and utility operations - No part numbers or quantities provided (service-based solicitation) - Unique or Notable Requirements: - Strict data handling and cybersecurity controls for contractor personnel - Mandatory background checks and confidentiality agreements - Compliance with City of Austin policies on data security, privacy, and operational procedures - Detailed job descriptions for contact center roles included in attachments

Description

This solicitation is a Request for Proposals (RFP) for temporary staffing services to support the Austin 311 and Austin Energy Utility contact centers. The scope includes providing qualified temporary staff to assist with customer service and utility operations. The solicitation is open and includes detailed requirements and submission instructions in the attachments. Interested vendors should review the provided documents and submit proposals by the specified deadline.

View original listing