New York State Contract Reporter #C000979

New York State Seeks Certified Salesforce Consulting Partner for Implementation Services

The New York State Office of Information Technology Services (ITS) is seeking a certified Salesforce Consulting Partner to provide professional implementation services under a three-year Enterprise Agreement Contract. - Government Buyer: - New York State Office of Information Technology Services (ITS) - OEM Highlight: - Salesforce is the only Original Equipment Manufacturer (OEM) referenced, as all services must support the Salesforce platform - Vendors: - Only certified Salesforce Consulting Partners are eligible to bid - Products/Services Requested: - Professional services for Salesforce implementation, configuration, development, deployment, and support - Provision of qualified personnel for specified roles and job titles - Delivery of reusable Salesforce asset library access, knowledge transfer, and training - Enterprise Salesforce Portfolio Manager provided at no cost to NYS ITS for project tracking, risk identification, and coordination - Notable Requirements: - No Salesforce licenses, products, or cloud subscriptions are included in this procurement (services-only engagement) - Adherence to New York State's diversity and inclusion goals (SDVOB, MBE, WBE) - Compliance with NYS standard contract clauses, security, and privacy mandates - Services must align with NYS ITS and Salesforce Center of Excellence standards - Portfolio management support is required at no additional cost - Period of Performance: - Three-year base contract with two optional one-year renewals - Firm pricing for the initial term, with a possible 3% increase for the first extension year - Projects started during the contract may continue up to 36 months after contract expiration

Description

The New York State Office of Information Technology Services (ITS) is soliciting bids from certified Salesforce Consulting Partners for a three-year Enterprise Agreement Contract to provide Salesforce Implementation Services. The procurement focuses on professional services to support the Salesforce environment, excluding licenses, products, and cloud services which are procured separately. The selected partner must supply qualified personnel aligned with specified roles and job titles. The project is statewide in New York and responses are due by September 14, 2026, at 4:00 PM.

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