Massport #RFP 27-04

Somerville RFP for Hosted Mass Notification System with Multilingual and Geo-Targeting Capabilities

The City of Somerville, Massachusetts is seeking proposals for a hosted, online mass notification system to deliver emergency and informational messages citywide. - Government Buyer: - City of Somerville, Procurement & Contracting Services Department - Senior Procurement Manager: Thupten Chukhatsang - Products/Services Requested: - Hosted, online high-speed mass notification system (subscription/lease) - Must deliver messages via voice, SMS, and email - Capable of citywide and geo-targeted notifications - Multilingual support in at least eight languages - Support for at least 15 authorized users - Message templates and 24/7 technical support - Implementation, support, and maintenance services - Unique/Notable Requirements: - Vendors must have 10+ years of experience - Proven municipal deployments for populations over 60,000 - System must offer geo-coded targeting and multilingual capabilities - Supplier diversity documentation encouraged - No specific OEMs or vendors are named in the solicitation

Description

This solicitation is for the procurement of a mass notification system involving subscription to a hosted online platform. The system will deliver emergency and informational voice, SMS, and email messages citywide or to specific geographic areas. The project may require experience with municipal deployments and multilingual capabilities. The contract is anticipated to commence on October 1, 2026, and complete by September 30, 2029.

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