City of Sacramento PlanetBids #P27071011002

Sacramento Solicits Cloud-Based Telecom Expense Management Solution and Services

The City of Sacramento's Information Technology Department is seeking proposals for a secure, cloud-based Telecommunications Expense Management (TEM) solution to centralize and optimize telecom operations citywide. - Government Buyer: - City of Sacramento, Information Technology Department - Products/Services Requested: - Comprehensive TEM solution supporting wireless, wireline, voice, internet, WAN, cloud communications, and emerging technologies - Implementation services: project management, solution configuration, data migration, integration with ServiceNow and ERP, testing, user acceptance, training, documentation, and deployment - Ongoing software maintenance, technical support, system updates, and customer success services - Key Requirements: - Centralized administration of all telecom services, assets, contracts, and expenses - Automated invoice processing, reconciliation, and contract compliance monitoring - Carrier dispute management, chargeback/cost allocation, and audit readiness - Integration with existing city systems (e.g., ServiceNow, ERP) - Proven experience with public sector TEM implementations - Identification of cost savings and operational efficiencies - No specific OEMs or vendors are named in the solicitation - The City manages a diverse telecom environment with multiple carriers and vendors

Description

The City of Sacramento is seeking proposals from qualified vendors to implement a comprehensive Telecommunications Expense Management (TEM) solution. The solution should centralize and streamline management of all telecommunications services, assets, contracts, and expenses across City departments. It must be a secure, cloud-based platform supporting wireless, wireline, voice, and other telecom services. Key objectives include automated invoice processing, improved inventory accuracy, compliance with government rate plans, and identification of cost savings and operational efficiencies. The project is in the bidding stage with submissions due electronically by August 24, 2026.

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