Alaska Online Public Notices #AAC-26-010

FedRAMP-Compliant ITSM and Help Desk Software Solution for Alaska Aerospace Corporation

Alaska Aerospace Corporation is seeking proposals for a FedRAMP-compliant, cloud-based IT Service Management (ITSM) and help desk software solution to support its IT operations and compliance requirements. - Government Buyer: - Alaska Aerospace Corporation (AAC), Information Technology Department - Products and Services Requested: - Cloud-based ITSM/help desk software solution supporting: - Incident, service request, problem, change, and knowledge management - Remote monitoring and management (RMM) - Asset inventory and configuration management (CMDB) - Compliance reporting aligned with NIST SP 800-171, CMMC Level 2, and FedRAMP - Integration with Microsoft Intune/Entra ID - 24x7 product availability and support - US-only data residency and service delivery - Implementation, configuration, licensing, training, technical support, and ongoing maintenance - Initial licensing for 4 named technicians (potentially up to 10), supporting up to 75 endpoints, 10 servers, and 50 network devices - Unique or Notable Requirements: - All services and data storage must be performed within the United States - Solution must be deployed in a FedRAMP-authorized cloud environment - Ability to generate compliance and operational reports - Preference for Alaska-based offerors - No incumbent vendor currently provides this service - Quantities: - 4 named technician licenses (potentially up to 10) - 75 endpoints, 10 servers, 50 network devices to be managed - Estimated contract value: under $150,000 over five years, with annual budgets between $15,000 and $30,000 - No specific OEMs or vendors are named in the solicitation

Description

The Alaska Aerospace Corporation is soliciting proposals for FedRAMP compliant help desk software. The procurement involves selecting a qualified vendor to provide help desk software that meets specified requirements including incident, service request, problem, change, and knowledge management. The software must support remote work, comply with FedRAMP security standards, and integrate with existing Microsoft Intune/Entra ID environments. Proposals are due by August 1, 2026, and the contract is expected to have a total budget under $150,000 for five years.

View original listing