Opportunity
San Diego County Ivalua #BPM013211
San Diego County Library As-Needed Collections, Chat, and Call Center Services
Posted
July 30, 2026
Respond By
August 21, 2026
Identifier
BPM013211
NAICS
561440, 561499
The County of San Diego is seeking qualified firms to provide as-needed collections, chat, and call center services for the San Diego County Library. - Government Buyer: - County of San Diego, Department of Purchasing and Contracting, on behalf of San Diego County Library - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or vendors are named; open to all qualified service providers - Products/Services Requested: - As-needed collections services, including pre-collections, sending notices, phone contacts, skip tracing, and recovery of overdue library materials and fees - Live chat services for library customers, handling account updates, renewals, catalog searches, policy explanations, and technical support for electronic media - Call center services to answer incoming customer calls, handle multiple queries per call, and transfer designated calls to library staff - Unique or Notable Requirements: - Spanish-speaking staff required for customer support - Technical support for library electronic resources must be provided - Detailed reporting on service activities - Services must be available during specified library service hours - Participation in evaluative studies if requested by the County - Electronic submission of quotes via the County's BuyNet portal - Contract Structure: - Initial term of one year, with four one-year option periods (potential total of five years)
Description
The County of San Diego is seeking quotes from firms interested in providing as-needed collections, chat, and call center services. The contract term is anticipated to be an initial one-year period with four one-year option periods. The solicitation includes a draft agreement and a statement of work outlining the scope of services. Interested offerors must submit their quotes electronically via the County's BuyNet portal by the specified deadline. The Contracting Officer for this solicitation is Francisco Ruiz Enrigue.