Miami-Dade Supplier Systems #RFP0000023

Miami-Dade County Solicits Animal Shelter Management Software Solution and Services

Miami-Dade County is seeking a comprehensive Animal Shelter Management Software solution for its Animal Services Department. - Government Buyer: - Miami-Dade County Strategic Procurement Department, on behalf of the Animal Services Department - Contact: Delvin Padilla - Products/Services Requested: - Shelter Management Software Solution - Must support animal intake, medical treatments, adoptions, licensing, and community programs (e.g., Trap-Neuter-Vaccinate-Return, Pet Retention) - Software licensing for approximately 8,000 users - Integration with County payment gateways - Compliance with PCI-DSS and GDPR - Data migration of 20+ years of historical records - Extensive reporting and analytics capabilities - Implementation Services - Installation, configuration, customization, and testing - Data migration and redevelopment of reporting mechanisms - Training Services - On-site and web-based training for 200-300 users annually - Unlimited training licenses for internal and external users - Maintenance and Technical Support Services - Ongoing software upgrades, patches, bug fixes, and new versions - Technical support with defined severity response times, available Monday through Friday, 8:00 AM to 5:00 PM - Ticket tracking and escalation procedures - Unique/Notable Requirements: - Turnkey solution covering the full lifecycle of animal shelter management - Online payment integration and compliance with data protection standards - Implementation must include initial go-live within 30 days of contract effective date - Proposals must be submitted electronically via the INFORMS system; no hard copy, email, or fax submissions accepted - No specific OEMs or vendors are named in the solicitation; opportunity is open to all qualified providers

Description

Miami-Dade County is soliciting proposals for an Animal Shelter Management Software inclusive of all software licensing, implementation, integration, configuration, data conversion, training, software maintenance and support services. The contract is anticipated to be awarded for a five-year term with one five-year option to renew. Proposals must be submitted electronically through the Integrated Financial Resources Management System (INFORMS) by August 14, 2026, at 2:00 PM EST. The solicitation is managed by the Strategic Procurement Department for the Animal Services Department.

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