Pennsylvania eMarketplace #4400035008

Pennsylvania Seeks Sustainment Services and Equipment for Legacy 911 Call Handling Systems

The Pennsylvania Emergency Management Agency (PEMA) is seeking qualified suppliers for a statewide contract to sustain legacy Call Handling Equipment (CHE) systems at Public Safety Answering Points (PSAPs). - Government Buyer: - Pennsylvania Emergency Management Agency (PEMA), under the Department of General Services, Bureau of Procurement - OEMs (Original Equipment Manufacturers): - Motorola (VESTA, Emergency Call Works) - Intrado (Viper) - Vendors must be manufacturer-certified channel partners or resellers, authorized to sell, implement, maintain, and support these CHE solutions - Products/Services Requested: - System audits for end-of-life (EOL) and end-of-support (EOS) CHE systems - Development and implementation of sustainment plans for legacy CHE - Provision of new or remanufactured CHE system components (Motorola VESTA, Emergency Call Works, Intrado Viper) - 24x7x365 maintenance and technical support services - Notable Requirements: - Personnel must hold current manufacturer certifications - Ability to integrate with existing PSAP support relationships - Services must ensure continued operation until migration to a statewide NG911 CHE solution - All qualifications and submissions must be electronic via the JAGGAER portal - Contract Duration: - Two-year base period with a one-year renewal option

Description

The Pennsylvania Emergency Management Agency (PEMA) is soliciting suppliers to submit qualifications for statewide Call Handling Equipment (CHE) Sustainment Equipment and Services under an Invitation to Qualify (ITQ). The contract involves providing end-of-life/end-of-support system audits, sustainment plans, equipment, and services to extend the lifecycle of legacy Motorola VESTA, Motorola Emergency Call Works, and Intrado Viper CHE systems. Qualified suppliers may be awarded contracts and respond to future Requests for Quotes (RFQ). The contract term is two years with a one-year renewal option, and all qualifications must be submitted electronically via the JAGGAER portal.

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