British Columbia BCBid #8572P

City of Richmond Solicits Amanda Support Optimization Services

The City of Richmond is seeking proposals from qualified external service providers to optimize support for its AMANDA system. - Government Buyer: - City of Richmond (Procurement managed through the City of Richmond's Bidding System) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Amanda Support Optimization services - Development and delivery of a strategic framework to improve ticket resolution times - Reduction of backlog for AMANDA-related processes - Enhancement of business engagement - Implementation of sustainable governance and streamlined triage processes - Unique or Notable Requirements: - Focus on process improvement and operational efficiency for AMANDA system support - All proposals and enquiries must be submitted through the City of Richmond's Bidding System - No specific products, part numbers, or OEMs are specified - No attachments or technical product requirements are provided

Description

The City of Richmond is seeking a qualified external service provider to develop a strategic framework aimed at improving ticket resolution times and reducing the existing backlog. The project focuses on strengthening business engagement and implementing sustainable governance and streamlined triage processes for all AMANDA-related processes. Submissions must be made through the City of Richmond's Bidding System. Enquiries must be submitted in writing to the official contact provided in the bidding system.

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