Lynwood Planet bids #144446

City of Lynwood Solicits Parking Citation and Permit Management Solution with Optional ALPR Services

The City of Lynwood Community Development Department is seeking proposals for a comprehensive, secure, and web-based solution to manage parking and administrative citations, as well as online parking permit management. - Government Buyer: - City of Lynwood, Community Development Department (Meredith Elguira, Interim Director) - Scope of Work: - Processing and management of parking and administrative citations - Online parking permit management - Secure database and case management system for citations, permits, payments, and related documents - Role-based access for City staff and a public-facing portal for customers - Multilingual customer service and compliance with all applicable laws and data retention requirements - Support for multiple payment methods, notice generation and mailing, complaint tracking, and audit trails - Contractor responsible for all labor, software, hosting, implementation, payment processing coordination, reporting tools, customer service, and transition support - Optional Services: - Automated License Plate Recognition (ALPR) hardware and software - Mobile enforcement applications and devices - Virtual permit verification - Additional professional services as needed - Products/Services Requested: - Citation and permit management solution (web-based or compatible with City technology) - ALPR hardware and software (optional) - Mobile enforcement devices (optional) - Implementation, data migration, and training - Payment processing, notice printing/mailing, delinquent/collection processing, and out-of-state processing - Quantities: - City processes approximately 28,275 parking citations and 122 administrative citations annually - Unique/Notable Requirements: - No specific OEMs or vendors mandated; solution must be commercially supported - Pricing structured as base fees per citation and optional modules/services - Multilingual support and compliance with all relevant laws - Secure, role-based access and audit trails - Three-year contract term with possible one-year extension

Description

The City of Lynwood is soliciting proposals for a comprehensive, secure, and fully functional citation and permit management solution. The solution must be commercially supported, web-based or compatible with the City's technology, and accessible to authorized staff. The scope includes processing parking and administrative citations, online permit management, customer service, reporting, and optional Automated License Plate Recognition (ALPR) services. The contractor will provide all labor, software, hosting, payment processing coordination, and related professional services.

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