Richmond Bidsandtenders #8572P

City of Richmond Seeks AMANDA Support Optimization Services

This opportunity involves the City of Richmond seeking external expertise to optimize support for its AMANDA software platform. - Government Buyer: - City of Richmond (Information Technology and Services) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - AMANDA Support Optimization Services - Strategic framework to improve ticket resolution times - Reduce existing backlog of support tickets - Strengthen business engagement for all AMANDA-related processes - Implement sustainable governance and streamlined triage processes - No hardware or product purchases; focus is on service delivery - Unique/Notable Requirements: - Emphasis on measurable improvements in support processes - All submissions must be made online - 12-month contract duration - No part numbers or product quantities specified, as this is a service-focused procurement

Description

The City of Richmond intends to engage a qualified external service provider to deliver a strategic framework that improves ticket resolution times and reduces the existing backlog, while strengthening business engagement. The project focuses on implementing sustainable governance and streamlined triage processes for all AMANDA-related processes. The contract duration is 12 months, and submissions are accepted online only. The bid closing date is August 28, 2026, with a question deadline of August 14, 2026.

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