Multnomah County #RIP-10-2027

Multnomah County Library Seeks Cloud-Based Workforce Management and Scheduling Solution

Multnomah County Library, the largest public library system in Oregon, is seeking proposals for a cloud-based, off-the-shelf Workforce Management (WFM) and Scheduling solution. - Government Buyer: - Multnomah County Library (part of Multnomah County, Oregon) - Products/Services Requested: - Automated, cloud-based Workforce Management and Scheduling software platform - Implementation, configuration, and integration services - Key Technical and Functional Requirements: - Must integrate with Workday (for HCM, payroll, and absence management) - Must integrate with Frontline/AESOP (for substitute placement and call-outs) - Supports micro-scheduling (30/60-minute increments) and detailed task-level staff scheduling - Automated enforcement of union and labor rules, including compliance with Collective Bargaining Unit (CBU) agreements - Role-based access control and guest access for volunteers/contractors - Time clock functionality and intelligent shift filling - Flexible coverage planning and comprehensive schedule views - Configurable to enforce complex union agreements and skill-based task assignments - Secure, standard APIs or automated data exchanges for integration (minimizing custom code) - Designed to reduce operational risk and manual scheduling errors - OEMs and Vendors: - No specific OEMs or vendors named; open to all qualified providers - Quantities/Part Numbers: - No specific purchase quantities or part numbers provided - Notable Requirements: - Preference for solutions that minimize operational risk and manual errors - Solution must be off-the-shelf and cloud-based - Contract term and value to be negotiated upon award

Description

Multnomah County Library is seeking competitive proposals for an off-the-shelf automated Workforce Management and Scheduling solution. The solution should optimize daily floor operations, track task-level staff scheduling, and ensure compliance with Collective Bargaining Unit rules. The system must integrate with Workday and Frontline/AESOP, support detailed task scheduling, and enforce labor rules automatically. The solicitation is open with a bid deadline of September 2, 2026.

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