City of Riverside PlanetBids #RFI 2567

Riverside Public Utilities Seeks Cloud-Based Rebate Processing Management Solution

The City of Riverside, through Riverside Public Utilities, is seeking information from vendors for a comprehensive rebate processing and data management solution. - Government Buyer: - City of Riverside, Riverside Public Utilities, Finance-Purchasing Division - Products/Services Requested: - Comprehensive, cloud-based rebate processing management solution - Must support full lifecycle of rebate and incentive programs (residential, commercial, water conservation, energy efficiency, electrification, sustainability, income-qualified) - Key features: customer intake, eligibility screening, workflow management, inspections, approvals, payment processing, reporting, communications, document management, analytics - Integration with existing utility billing, customer information, financial, and enterprise systems required - Mobile-friendly customer portals and compliance with accessibility standards - Strong security and privacy protections - OEMs and Vendors: - No specific OEMs or vendors mandated or named in the solicitation - Unique/Notable Requirements: - Configurable, cloud-based platform - Robust integration capabilities - Support for multiple program types and customer segments - Emphasis on secure, reliable, and accessible customer experience

Description

The City of Riverside, Riverside Public Utilities (RPU), is seeking information from qualified vendors regarding rebate processing and data management solutions. The solution should support residential, commercial, water conservation, energy efficiency, electrification, sustainability, and income-qualified rebate programs. The scope includes supporting the full rebate lifecycle such as customer intake, eligibility screening, workflow management, inspections, approvals, payment processing, reporting, communications, document management, and program analytics. The solution must be cloud-based, configurable, and capable of integrating with existing utility billing, customer information, financial, and enterprise systems while providing a secure, reliable, and accessible customer experience.

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