City of Glendale PlanetBids #404262

City of Glendale Solicits Freshworks Software License Renewals

The City of Glendale Purchasing Department is seeking quotes for annual renewals of Freshworks software products and related licenses. - Government Buyer: - City of Glendale, Purchasing Department - OEMs Highlighted: - Freshworks (manufacturer of all requested software products) - Products and Quantities Requested: - Freshworks Freshservice Enterprise Annual (part number FSE-ENT-ANN): 75 licenses - Freshworks Business Agent (part number FS-BIZ AGNT): 10 licenses - Freshworks Device42 Core + Software License Management (part number device42_recurring_core_and_slm_usd): 6,500 licenses - Freshworks Application Dependency Mapping (part number evice42_recurring_adm_usd): 800 licenses - Notable Requirements: - All products must be new; no used, remanufactured, or refurbished items accepted - Vendors must be authorized resellers for the US market - No substitutions or equivalents allowed unless accompanied by a specification sheet - 12-month subscription term for all licenses - Quotes may be accepted or rejected for each item separately or as a whole

Description

The City of Glendale is soliciting quotes for Freshservice Enterprise Renewals as per attached specifications. Vendors must submit their quotes electronically via the PlanetBids portal or by sealed paper submission by August 10, 2026, at 11:00 AM UTC. The City reserves the right to accept or reject quotations on each item separately or as a whole. Vendors must submit quotes on the attached form only, and no substitutions or equivalents are allowed without proper specification sheets.

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