SAM #36C10B26Q0706

Turnkey Telephone Town Hall Services for VA VISN 17

The Department of Veterans Affairs, Veterans Health Administration (VISN 17 / Health Service Area 4.3), is seeking a turnkey Telephone Town Hall (TTH) services solution to enhance Veteran engagement across eight VA facilities. - Government Buyer: - Department of Veterans Affairs - Veterans Health Administration - Veterans Integrated Service Network (VISN) 17 / Health Service Area 4.3 - Services Requested: - Fully managed Telephone Town Hall (TTH) services, including: - Web-based platform for event management - Event planning, staffing, and support (pre-event, event-day, post-event) - Live polling, Q&A management, and real-time crowdsourcing - Reporting, training, and customer support - Quality and performance monitoring - Minimum of 32 TTH events per year (4 per facility), with capacity for up to 40,000 participants per event - Optional tasks: - Additional TTH events beyond the baseline - Additional participant capacity (up to 40,000 extra participants per event) - Unique/Notable Requirements: - Strict security, privacy, and compliance requirements, including handling of PHI/PII and adherence to VA cybersecurity policies - Services must support large-scale, interactive events with robust technical and customer support - Preference for SDVOSB (Service-Disabled Veteran-Owned Small Business) participation - No specific OEMs or product part numbers are mentioned; the procurement is focused on service delivery and platform capability - NAICS code 541519 (Other Computer Related Services) applies

Description

See attached RFI documents.

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