Federal Register #14050193

Department of State Notice: Proposed Qualitative Feedback Collection on Service Delivery

This notice from the U.S. Department of State, Office of Directives Management and Consular Affairs, announces a proposed information collection for qualitative feedback on agency service delivery. - Government Buyer: - United States Department of State - Office of Directives Management and Consular Affairs - Purpose: - Seeking OMB approval for a generic clearance to collect qualitative feedback - Feedback will be gathered via brief, voluntary surveys after interactions with Department of State program offices or embassies - No OEMs or vendors are mentioned - No products or services are being procured - No part numbers or quantities are listed - The collection is intended to improve communication, program management, and service delivery - The data collected is qualitative and not intended for quantitative analysis or performance monitoring - The notice is for public comment and does not include any unique procurement requirements

Description

The Department of State is seeking Office of Management and Budget (OMB) approval for a generic clearance to collect qualitative feedback on agency service delivery. This information collection aims to gather customer perceptions, experiences, and expectations to improve service delivery. The feedback will be collected through brief surveys following interactions with Department of State program offices or embassies. The collection is voluntary and designed to enhance communication and program management without yielding quantitative data for monitoring trends or performance.

View original listing