Opportunity
SAM #36C25026Q0418
Award for After Hours Call Center Services at Richard L. Roudebush VA Medical Center
Buyer
VA Network Contracting Office 10
Posted
July 29, 2026
Identifier
36C25026Q0418
NAICS
561421
This award announcement details the procurement of After Hours Call Center services for the Richard L. Roudebush VA Medical Center in Indianapolis, IN. - Government Buyer: - Department of Veterans Affairs - Network Contracting Office 10 - Office: Network Contracting Office 10 - Vendor Awarded: - G & P Technology Services LLC - Services Requested: - After Hours Call Center services - No specific products, OEMs, or part numbers are involved - Contract Details: - Firm fixed-price contract - Base year plus four one-year option periods (up to five years total) - Award value: $681,549.76 - NAICS code: 561421 (Telephone Answering Services) - Classification code: R499 (Support - Professional: Other) - Set aside for Service-Disabled Veteran-Owned Small Business Concerns (SDVOSBC) - Unique Requirements: - Service must be provided after hours for the VA Medical Center - No technical equipment or OEMs specified; focus is on professional call center service
Description
Page 4 of 4
Type: Award Notice
Agency/Office: Department of Veterans Affairs, Network Contracting Office 10
Title: After Hours Call Center
Classification Code: R499 SUPPORT- PROFESSIONAL: OTHER
NAICS Code: 561421 - Telephone Answering Services
Description:
The Department of Veterans Affairs, Network Contracting Office 10, made an award to provide After Hour Call Service located at Richard L. Roudebush VA Medical Center, 1481 W 10th Street, Indianapolis, IN 46202. The VA awarded a firm, fixed price contract for a base year and four (4) one (1) year options, if all options are exercised.
The point of contact is Ms. Janel Tate, Contract Specialist, Network Contracting Office 10. Ms. Tate can be reached at Janel.Tate-Montgomery@va.gov.