Georgia Procurement Registry Sciquest #51800-eRFP-001807-2027

University of Georgia seeks call center software for Veterinary Teaching Hospital

The University of Georgia College of Veterinary Medicine is seeking proposals for a call center software solution for its Veterinary Teaching Hospital. - Government Buyer: - University of Georgia College of Veterinary Medicine - Products/Services Requested: - Call center software system for high-volume call management - Features required: - Multi-agent handling - Customizable phone trees - Advanced call routing - Support for approximately 10,000 incoming calls per month - Customizable to align with hospital operations - Contract Details: - One-year contract with up to four annual renewal options - Unique/Notable Requirements: - System must be scalable and customizable for veterinary hospital needs - No specific OEMs, part numbers, or purchase quantities specified

Description

The University of Georgia College of Veterinary Medicine is seeking qualified proposals for call center software for its Veterinary Teaching Hospital. The system must support a high-volume call center with features such as multi-agent handling, customizable phone trees, and advanced call routing to improve communication efficiency. The goal is to handle approximately 10,000 incoming calls per month from animal owners and veterinary professionals at various levels. The preferred contract is a one-year agency contract with up to four annual renewals, awarded to the highest scoring responsive and responsible supplier.

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