SAM #N0018926QL302

NAVSUP FLC Norfolk Sole Source Microsoft Unified Support for USFF

NAVSUP Fleet Logistics Center Norfolk is seeking a sole source contract with Microsoft for Unified Enterprise Support services to support the U.S. Fleet Forces Command (USFF). - Government Buyer: - Department of the Navy, Naval Supply Systems Command (NAVSUP) Fleet Logistics Center Norfolk - Office: Fleet Support Center Norfolk - OEM Highlight: - Microsoft is the sole Original Equipment Manufacturer (OEM) specified for this requirement - Vendors: - Only Microsoft is mentioned; no resellers or third-party vendors are listed - Products/Services Requested: - Microsoft Unified Support Services (Unified Enterprise Support) - Includes as-needed reactive and advisory IT support - Incident management and Microsoft-led Built-In Proactive Services - On-site and remote support for foundational IT needs - SharePoint configuration assistance - Server hardening in accordance with DoD Security Technical Implementation Guides (STIGs) - System assessments and documentation - Training, including WorkshopPLUS - Incident response and secure delivery management - Minimum 140 hours of U.S. citizen coverage - Quantities and Line Items: - 12 months of support (1 job unit or 12 service months, depending on attachment) - Unique/Notable Requirements: - Sole source justification for Microsoft as the only OEM - Support personnel must have SECRET clearance - Services delivered both remotely and on-site at USFF Norfolk, VA - Focus on compliance with DoD STIGs and secure delivery management - Support is critical for Fleet Readiness and Homeland Security operations

Description

Microsoft IT support to provide as-needed reactive and advisory support, including incident management, Microsoft-led Built-In Proactive Services, and on-site support. These services are required to meet organization-wide foundational support needs, in support of ongoing Fleet Readiness and Homeland Security operations.

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