CanadaBuys #1000036932

Bilingual SaaS Case Management System and Services for Justice Canada OFOVC

The Department of Justice Canada, through the Office of the Federal Ombudsperson for Victims of Crime (OFOVC), is seeking proposals for a bilingual, cloud-based Software as a Service (SaaS) Case Management System and related services. - Government Buyer: - Department of Justice Canada - Office of the Federal Ombudsperson for Victims of Crime (OFOVC) - Finance and Planning Branch - OEMs and Vendors: - No specific OEMs or vendors are named; open to qualified SaaS providers able to meet requirements - Products/Services Requested: - SaaS Case Management System (bilingual, English and French) - Cloud-hosted in Canada, secure for Protected B information - Integration with Outlook, Microsoft Azure, and GC Forms - AI-assisted workflows, customizable reporting, and user access controls - Initial deployment for up to 10 named users, supporting approximately 55,000 active records - Annual licenses and technical support, with options for additional users - Professional Services - Implementation, configuration, testing, and deployment - Data migration from existing system - Training for up to 4 system administrators and up to 10 users - Ongoing maintenance, technical support, and customizations/enhancements via task authorizations - Transition services at contract end - Unique or Notable Requirements: - All data must be stored on Canadian cloud servers - Compliance with Government of Canada accessibility, security, and privacy standards (Protected B) - Bilingual operation (English and French) - Supplier diversity and greenhouse gas emissions disclosure emphasized - Open to Canadian suppliers and those from applicable trade agreement partners only - Contract includes options for annual license and support renewals, and transition services at contract conclusion

Description

The Department of Justice Canada requires a Software as a Service (SaaS) platform and related services to support case management for the Office of the Federal Ombudsperson for Victims of Crime (OFOVC). The system must be bilingual, secure, user-friendly, and compliant with Government of Canada accessibility standards. It should enable effective management, reporting, and analysis of case files, with data stored on a cloud server located in Canada. The contract duration is 63 months starting from January 1, 2027.

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