CanadaBuys #BCRFP_26-044

Customer Experience Assessment Services for City of Coquitlam

The City of Coquitlam is seeking a partner to conduct a Customer Experience Current State Assessment. - Government Buyer: - City of Coquitlam, British Columbia, Canada - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Comprehensive assessment of the City's current customer experience - Evaluation of industry best practices - Identification of opportunities for improvement - Recognition of areas where the City is already successful - Unique or Notable Requirements: - Proponents must submit questions through the City's bidsandtenders website - Proponents are responsible for monitoring the website for updates or addenda - No products, part numbers, or purchase quantities are specified - The focus is on professional services related to customer experience analysis, not on hardware or software procurement

Description

The City of Coquitlam is seeking proposals for a Customer Experience Current State Assessment. The goal is to understand industry best practices, identify opportunities for improvement, and recognize areas of existing success related to customer experience. The solicitation includes key dates such as the RFP issue date on July 27, 2026, a deadline for questions on August 12, 2026, and a submission deadline on August 17, 2026. Questions should be submitted through the City's bidsandtenders website, and proponents are advised to check for updates or addenda before the closing date.

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