Texas DIR/ESBD #HHS0017712

Texas HHSC/DSHS Solicits Orchard Platinum Support & Maintenance for System Administration

This procurement opportunity is issued by the Texas Health and Human Services Commission (HHSC) and the Department of State Health Services (DSHS) for annual platinum-level support and maintenance of the Orchard system. - Government Buyer: - Texas Health and Human Services Commission (HHSC) - Department of State Health Services (DSHS) - Procurement and Contracting Services (PCS) - OEM Highlight: - Orchard is the specified Original Equipment Manufacturer (OEM); only bids for the exact Orchard brand, make, and model will be considered - Vendors Mentioned: - Orchard (OEM) - Products/Services Requested: - Orchard Annual Platinum Level Support and Maintenance for System Administration - Includes software upgrades, premium upgrade project packages, 24/7/365 remote support (phone, online, email), interactive technical support and training, access to Orchard Resource Central, satisfaction survey, one multi-day virtual training course for one licensee employee, 32 hours of remote professional services, monthly ticket reports, Tier II support response, and a dedicated Technical Support Specialist - System Administration for Orchard Enterprise Class - eLearning 1-year subscription - Quantities and Part Numbers: - 1 unit of Platinum Support (annual) - 1 unit of System Administration (annual) - 1-year eLearning subscription - 32 hours of professional services - No specific part numbers provided - Unique or Notable Requirements: - Strict brand-name-only procurement (Orchard) - 24/7/365 remote support and monthly reporting required - Services must be provided remotely - Contract supports both HHSC and DSHS - Compliance with Texas Public Information Act and contracting information requirements - Estimated annual spend is approximately $170,185.52, with a potential total contract value up to $897,216 over five years

Description

The Texas Health and Human Services Commission (HHSC) is seeking competitive bids to establish contract(s) for the Texas Department of State Health Services (DSHS) for Orchard Annual Platinum Level Support and Maintenance for System Administration. The procurement involves software maintenance and support services, including updates and data hosting services. The solicitation requires bidders to submit comprehensive responses by August 11, 2026, at 10:30 AM Central Time. The contract is anticipated to start on September 1, 2026, and is exempt under Texas Government Code 2157.001.

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