Delaware My Market Place #HSS27009-RWADAP

Delaware Seeks Statewide SaaS Solution for AIDS Drug Assistance Program Management

The State of Delaware Department of Health and Social Services, Division of Public Health, is seeking a contractor to provide a comprehensive, statewide prescription fulfillment benefits and information management system for the Ryan White AIDS Drug Assistance Program (ADAP). - Government Buyer: - State of Delaware, Department of Health and Social Services, Division of Public Health - Products/Services Requested: - Contractor-hosted, web-based (SaaS) Prescription Fulfillment Benefits & Information Management System (PBM) - Supports ADAP prescription processing, benefits administration, eligibility management, client enrollment, claims adjudication, reporting, and program oversight - Professional services for: - Client eligibility administration - Coordination of benefits (payer of last resort) - Statewide retail pharmacy network management - Real-time electronic claims processing and adjudication - Formulary management - Technical support (including 24/7 help desk) - Reporting and data management - Project lifecycle deliverables (planning, configuration, deployment, operations, transition-out) - Unique or Notable Requirements: - Solution must be contractor-hosted, web-based (SaaS), and centralize all ADAP operations - Onshore (U.S.-based) data storage and processing is mandatory - Must comply with HIPAA and Ryan White HIV/AIDS Program standards - Compatibility with HRSA CAREWare for data exchange - Strict data security, accessibility, and reporting requirements - 24/7 help desk with rapid response and resolution times - No subcontracting permitted; all services must be provided by the prime contractor - Criminal background checks required for vendor staff - Adherence to Delaware's cloud and data use agreements - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Quantities: - One comprehensive statewide solution and associated services

Description

The Delaware Department of Health and Social Services is soliciting proposals for the Ryan White AIDS Drug Assistance Program. The program requires professional services to provide statewide AIDS Drug Assistance Program Prescription Fulfillment Benefits and Information Management services. The scope includes client eligibility administration, coordination of benefits, statewide retail pharmacy network management, claims processing, formulary management, technical support, and reporting. The solicitation was posted on July 29, 2026, with a response deadline of September 16, 2026, at 1:00 PM local time.

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