SAM #36C24826Q0971

Miami VA Health Care System Telephone Switchboard Operator Services Solicitation

The Department of Veterans Affairs, Network Contracting Office 8, is seeking Telephone Switchboard Operator Services for the Miami VA Health Care System. - Government Buyer: - Department of Veterans Affairs, Network Contracting Office 8, West Palm Beach VA Medical Center - OEMs and Vendors: - No specific OEMs or manufacturers are named; the requirement is for professional services, not equipment - Products/Services Requested: - Telephone Switchboard Operator Services - Includes receiving and referring incoming calls, operator-assisted calls, emergency calls (STEMI, fire alarms, stroke alerts, suicide crisis), paging, two-way radio communication, conference calls, emergency telephone backup, maintenance of telephone units, and operator log maintenance - Service coverage: two shifts daily, seven days a week, including holidays - Estimated 8 operator positions required - Unique or Notable Requirements: - Set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) - NAICS code: 561421 (Telephone Answering Services) - Product Service Code: R426 (Support, Professional: Communications) - Contract includes one base year and four one-year option periods - Operators must handle a range of emergency and crisis calls and maintain detailed logs

Description

The Department of Veterans Affairs, Network 08 Contracting Office has a requirement for a Telephone Switchboard Operator Services. Includes: Receiving Incoming Calls, Operator-Assisted Calls, Emergency Calls and Alarm Calls consisting of STEMI, Telephone Alarms, Fire Alarms, Stroke Alerts, and Suicide Crisis. The Product Code is R426 Support, Professional: Communications. The NAICS code for this solicitation is 561421 Telephone Answering Services. This is an SDVOSB Set Aside. All responsible SDVOSB vendors may submit a quotation, which if timely received, shall be considered by this agency. Submit the RFQ, and Quote via email (preferred) to: david.henry3@va.gov. The phone number is (561) 631-3352.

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