Broward County Bonfire #TCH2132524F1

Broward County RFI for Cloud-based Customer Service Center Software Solutions

Broward County's FASD - Purchasing department is seeking information on cloud-based integrated software solutions for its customer service center back office systems. - Government Buyer: - Broward County, FASD - Purchasing department - OEMs and Vendors: - PageDNA (referenced as the current solution) - No other specific OEMs or vendors named; alternatives are encouraged - Products/Services Requested: - Cloud-based integrated software solution for customer service center back office systems - Software design, development, and integration services - Ongoing maintenance and support services - Notable Requirements: - Five-year open-end contract (no renewal option) - Seeking input on both PageDNA and equivalent alternatives - Respondents must provide a completed questionnaire and supporting documentation - Focus on comprehensive support and integration for back office operations - This is an RFI (Request for Information), not a solicitation for pricing or a purchase commitment; intended to assess sole source or sole brand justification.

Description

This Request for Information (RFI) aims to determine if the specified commodity or service, PageDNA Cloud-based Software, is available from multiple providers or if an alternate commodity or service is available that would meet the County's needs. It is not a request for pricing or a purchase commitment. The RFI is issued by the FASD - Purchasing department and includes a five-year initial open-end contract duration with no renewal. The solicitation includes integrated software and software design, development, and integration services.

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