Milpitas Opengov #26-211

City of Milpitas seeks online utility billing and payment portal solution for water utility customers.

The City of Milpitas Finance Department is seeking proposals for a secure, cloud-based online utility billing and payment portal for its water utility customers. - Government Buyer: - City of Milpitas, Finance Department - Products/Services Requested: - Online utility billing and payment portal (cloud-based, vendor-hosted, off-the-shelf solution) - Technical support, continuous monitoring, and maintenance - Implementation services including project management, data migration (30,000 accounts), integration, testing, training, and go-live support - Key Requirements: - Secure platform with AES-256 or higher encryption - PCI and PII compliance - 99.9% uptime and full audit trail - Unlimited data and transactions - Responsive design for all devices - Customer self-service features: account creation, online bill viewing and payment, multiple payment methods (credit/debit, ACH, IVR), paperless billing, electronic notifications - Integration with Cayenta, Chase Paymentech, Tyler ERP, and Microsoft Entra ID - Migration of 30,000 customer accounts and payment methods - Ongoing technical support and emergency after-hours support - No specific OEMs or vendors are named in the solicitation - Notable Requirements: - High security standards - Robust integration capabilities - Comprehensive support and maintenance

Description

The City of Milpitas is soliciting proposals for a highly configurable, off-the-shelf online utility billing and payment portal for water utility customers. The portal must be web-based, secure, and allow customers to view, manage, and pay bills online with multiple payment methods. It should include features such as alerts for new invoices, reminders for due and overdue bills, and support for paperless billing. The vendor must provide technical support, data migration for 30,000 customer accounts, and integration with existing systems including Cayenta and Tyler ERP. Proposals are due by August 24, 2026, and must comply with specified security, compliance, and operational requirements.

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