Philadelphia Gas Works Procureware #35956

Philadelphia Gas Works seeks managed services for Oracle Customer to Meter (C2M) system

• Philadelphia Gas Works (PGW), the municipal gas utility for Philadelphia, is seeking comprehensive managed services for its Oracle Customer to Meter (C2M) system.
• The contract covers a wide range of services for the Oracle C2M platform, including:
  • Functional and technical support
  • Software development
  • Batch operations and monitoring
  • Database administration (DBA) support
  • Technical documentation and knowledge transfer
  • Defect remediation
• Optional services include:
  • Advanced Metering Infrastructure (AMI) integration with Oracle C2M and Oracle Meter Data Management
  • Upgrading Oracle C2M from version 2.8 to version 25.4 (or a comparable stable version), including all testing and production stabilization
• The only OEM explicitly mentioned is Oracle, as all services are centered on Oracle C2M and related Oracle platforms.
• Vendors must have at least 10 years of experience with Oracle CC&B or C2M, Oracle certification, and proven expertise supporting similar gas utilities.
• The contract term is up to 5 years, with annual performance reviews after the initial term.
• No specific product part numbers or quantities are listed, as this is a service-based opportunity focused on ongoing support and system enhancements.

Description

Philadelphia Gas Works (PGW) is soliciting sealed proposals for support services for its customer information system, Oracle Customer to Meter (C2M). The solicitation outlines PGW's objectives and the general characteristics of the services to be provided, including principal obligations of PGW and the selected proposer. Proposals must be submitted via pgw.procureware.com by August 28, 2026, 2:00 p.m. Eastern Time. A mandatory telephone conference is scheduled for August 18, 2026, to address questions and clarifications.

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