Vail Town Granicus #435

Vail Community Customer Experience and Ambassador Program Solicitation

The Town of Vail, through its Human Resources Department, is seeking proposals for a comprehensive community-wide customer experience and ambassador program. - Government Buyer: - Town of Vail, Human Resources Department - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Requested Services: - Design, development, implementation, and support of a customer experience and ambassador program - Program branding and unified hospitality culture development - Creation of a customer service and hospitality training curriculum - Community engagement and networking opportunities for local business employees - Employee recognition program for exemplary service - Employer resources for onboarding and ongoing training - Strategies for program sustainability and continuous improvement - Target Audience: - Employees of all local Vail businesses, with emphasis on frontline retail, restaurant, and lodging staff - Unique/Notable Requirements: - Program must be accessible to all local businesses - Interactive and experiential training modules - Ongoing community networking events - Scalable and sustainable solution reinforcing Vail's brand and values - Demonstrated experience in destination-wide hospitality programs is required

Description

The Town of Vail is seeking proposals from qualified applicants to design, implement, and launch a comprehensive community-wide customer experience and ambassador program. This program aims to deliver consistent employee service training, provide networking opportunities, and recognize employees who exemplify the Town's values. The program should be accessible to employees of local Vail businesses, especially frontline retail, restaurant, and lodging partners. The goal is to create a sustainable initiative that enhances visitor experience, strengthens community pride, supports local businesses, and promotes a culture of hospitality throughout Vail.

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