Opportunity
Building and General Services of Vermont #VTSOS NGLP O&M SUPPORT
Vermont Seeks O&M and Enhancement Services for Pegasystem/AWS-Based Licensing Platform
Posted
July 28, 2026
Respond By
August 28, 2026
Identifier
VTSOS NGLP O&M SUPPORT
NAICS
541511
The Vermont Secretary of State's Office of Professional Regulation (OPR) is seeking a qualified firm to provide ongoing Operations and Maintenance (O&M) support and enhancements for its Next Generation Licensing Platform (NGLP). - The NGLP is a business process management system built on the Pegasystem (Pega) platform and hosted in the AWS cloud. - The platform supports professional licensing, enforcement, tribunal case management, and inspection programs for over 180 license types across 52 professional programs. - Key OEMs: Pegasystems (Pega) and Amazon Web Services (AWS) are the foundational technology providers. - The selected vendor will deliver IT professional services, including routine O&M, troubleshooting, user support, and system enhancements. - Enhancements may include UI/UX improvements (with WCAG 2.1 Level AA accessibility compliance), onboarding new professions, regulatory changes, and new feature development. - The contract will be structured as a fixed-price O&M agreement with a rate card for future enhancements. - Notable requirements include adherence to state and federal data compliance standards, robust personnel security, and demonstrated experience with Pega-based systems (preferably as a Pega Partner). - The anticipated contract duration is three years, with two optional one-year renewals.
Description
The Vermont Secretary of State, Office of Professional Regulation (OPR) is seeking proposals to establish a contract for Operations and Maintenance support and enhancements for the existing Next Generation Licensing Platform (NGLP). The system is built on a Pegasystem business process management platform hosted in the AWS cloud and is used to manage professional licensing, enforcement, tribunal case management, and inspection programs. The contract period is for 3 years with an option to renew for two additional twelve-month periods, anticipated to start in December 2026. Bidders must submit responses by August 28, 2026, and questions are due by August 14, 2026.