Herndon Town Opengov #RFP 27-01

Town of Herndon Solicits Professional Services for Resident and Business Satisfaction Surveys

This opportunity involves the Town of Herndon's Communications department seeking a qualified firm to conduct customer satisfaction surveys for both residents and businesses. - Government Buyer: - Town of Herndon, VA, Communications Department - Scope of Work: - Develop, administer, analyze, and present results for two statistically valid surveys: - One survey for town residents - One survey for commercial businesses - Surveys are intended to assess satisfaction with town services - Requirements: - Firms must demonstrate prior experience with similar surveys for localities or comparable entities - Proposals must include detailed approaches for both residential and business surveys - No specific OEMs or vendors are named; this is a professional services procurement - Products/Services Requested: - Professional services for survey design, administration, analysis, and reporting - No physical products or equipment are being procured - Notable Details: - The business survey is a secondary project, with timing to be determined - Emphasis on statistical validity and actionable analysis

Description

The Town of Herndon's Communications department is soliciting proposals for a Residential and Business Survey. The project involves customer service evaluation services and public opinion surveys to gather feedback from residents and businesses. The solicitation requires electronic submission via the procurement portal. The estimated contract value and liquidated damages are not specified.

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