Delaware My Market Place #GSS26956-FLS_ALRM

Delaware State Police False Alarm Reduction Services Solicitation

The State of Delaware is seeking a vendor to provide False Alarm Reduction Services for the Delaware State Police. - Government Buyer: - State of Delaware Department of Government Support Services - On behalf of Department of Safety and Homeland Security and Delaware State Police - Scope of Services: - Comprehensive administration and enforcement of security system registration and false alarm requirements - Includes staffing, software, system administration, customer support, reporting, training, billing, and collections - Estimated annual volumes: 2,300 registrations, 7,000 false alarm incidents, 2,500 invoices, 850 payments, and 100 customer support calls per month - Notable Requirements: - Secure data handling: No storage or transfer of non-public data outside the U.S. - Compliance with state cloud/data usage policies - Ability to support transition/implementation within approximately 30 days - Contract covers only Delaware State Police operations (not local agencies unless authorized) - No specific OEMs or vendors are named in the solicitation

Description

The State of Delaware Department of Government Support Services, on behalf of the Department of Safety and Homeland Security and Delaware State Police, is seeking professional services to provide comprehensive False Alarm Reduction Services. The services support the administration and enforcement of Delaware security system registration and false alarm requirements in accordance with Delaware Code Title 24, Chapter 12. The contractor will provide staffing, software, system administration, customer support, reporting, training, and related services necessary to operate and maintain a statewide false alarm reduction program. Services provided under this contract shall support Delaware State Police operations only, excluding local law enforcement agencies unless authorized by the State.

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