New York State Contract Reporter #UCO-996

CUNY Student Success Platform and Implementation Services RFP

CUNY is seeking proposals for a comprehensive Student Success Platform and associated implementation services to support student engagement, advising, case management, and analytics across 26 campuses serving approximately 230,000 students. - Government Buyer: - City University of New York (CUNY), University Central Office - Office of the University Executive Strategic Director and Chief Procurement and Diversity Officer - OEMs and Vendors: - EAB Global, Inc. (incumbent platform provider, EAB Navigate360) - Products/Services Requested: - Student Success Platform (software solution) - Must support multi-campus, multi-tenant architecture - Integration with PeopleSoft (CUNYfirst), Brightspace (LMS), DegreeWorks (degree audit) - AI-powered multilingual chatbot (English and Spanish minimum) - Configurable risk scoring, multi-channel communications, role-based dashboards - FERPA and GDPR compliance, accessibility (Section 508, WCAG 2.2 AA), robust IT security (SOC 2, encryption) - Reporting and analytics, campus-specific configurations, centralized governance - Implementation Services - Data migration from EAB Navigate360 - Phased rollout, pilot campuses, project management - Training for end-users and administrators (live, recorded, self-guided) - Ongoing operational support, hypercare post-go-live, strategic engagement - Unique/Notable Requirements: - Must accommodate approximately 9,000 faculty advisors - MWBE (30%) and SDVOB (6%) participation goals - Detailed implementation and transition plan required - Ability to accommodate future technology changes - High service standards (uptime, monitoring, response times) - Annual compliance reporting and support - No specific OEMs are mandated, but EAB Global, Inc. is noted as the incumbent.

Description

The City University of New York (CUNY) is soliciting proposals for a robust, scalable, and secure Student Success Platform. The project involves delivering a comprehensive platform to support student engagement, advising, case management, and institutional analytics across multiple campuses including Bronx, Kings, New York, Queens, and Richmond. The contract term is five years with one five-year renewal option. The procurement is subject to the Procurement Lobbying Act, and the response deadline is August 3, 2026.

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