Alameda County Alamedagsa #RFP 902768

Alameda County Seeks Third-Party Administrator for FSA and Commuter Benefits Programs

Alameda County is seeking a Third-Party Administrator (TPA) to manage its Flexible Spending Accounts (FSA) and Commuter Benefits programs for county employees. - Government Buyer: - County of Alameda, General Services Agency (GSA) Procurement - Office: Procurement & Contracts Specialist - Services Requested: - Administration of Health Care, Dependent Care, and Adoption Assistance FSAs - Administration of Commuter Benefits program - Integrated debit card solutions for participant access - Claims processing, payroll file integration, and bi-weekly funding replenishment - Secure web-based platform and mobile app for participants - Dedicated toll-free customer service line and support for both in-person and virtual enrollment events - Detailed reporting at agency and department levels - Communications, account management, and compliance with IRS regulations - Quantities and Scope: - Estimated 2,000 to 4,000+ employee participants - Monthly administrative fees per enrolled employee (e.g., $2.05 for FSA, $1.95 for Commuter Benefits) - Notable Requirements: - 60-day implementation/transition period at contract start, followed by a 30-day account reconciliation period - Bidders may propose for FSA only, Commuter Benefits only, or both as a bundled solution - Emphasis on participant experience, administrative efficiency, and customer service improvements - County may award separate or bundled contracts based on best interest - No specific OEMs or vendors are named in the solicitation.

Description

This solicitation is for third-party administrator services for Alameda County's Flexible Spending Accounts (FSA) and Commuter Benefits programs. The County seeks proposals for administration services for FSA only, Commuter Benefits only, or both as a bundled solution. The contract term is three years with an option to renew for two additional years. The services include participant administration, claims processing, reporting, customer service, and compliance with IRS regulations. The County aims to improve participant experience, administrative efficiency, and customer service through this procurement.

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