Alamance County #27-P002

Alamance County Solicits Enterprise Property Tax Software System Replacement

Alamance County Tax Administration is seeking proposals for a new, enterprise-grade Property Tax Software System to replace its current OneTax platform. - Government Buyer: - Alamance County Tax Administration (North Carolina) - Office of the Purchasing Manager - Products/Services Requested: - Comprehensive Property Tax Software System supporting: - Real and personal property management - Billing and collections - Land records and ownership tracking - Appeals management - Analytics and reporting - Citizen-facing portal - Statutory compliance with the North Carolina Machinery Act - Integration with GIS, ERP/financial systems, and payment processors - Workflow, document management, audit trails, and compliance controls - Implementation services: - Project management, business process analysis, configuration, data migration, integration development, testing, go-live transition, and post-go-live stabilization - Training services: - Administrator and end-user training, train-the-trainer resources, documentation, and refresher training - Ongoing support and maintenance: - Helpdesk, product and legislative updates, system monitoring, disaster recovery, user account management, and annual reviews - Unique/Notable Requirements: - System must comply with North Carolina Machinery Act - Data migration from existing OneTax system - Robust security, audit, and compliance features - Integration with multiple county and state systems - Four-year initial contract with two optional two-year renewals - No specific OEMs or vendors are named; the RFP is open to qualified software solution providers

Description

Alamance County Tax Administration is soliciting proposals for a comprehensive property tax software system replacement. The project aims to modernize and improve operational excellence, data integrity, citizen service, system integration, cybersecurity, and long-term sustainability. The scope includes software solution requirements, hosting options, system integrations with GIS, financial/ERP, payment processors, and state systems, as well as statutory compliance, security, data conversion, implementation, training, and support. Proposals are due by September 1, 2026, and must be submitted in a sealed envelope with the company name and RFP number.

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