SAM #F2B3RA6183A001

Hanscom AFB Front Desk Data Entry Specialist Services Solicitation

The U.S. Air Force 66th Force Support Squadron at Hanscom Air Force Base is seeking a contractor to provide Front Desk Data Entry Specialist services for the Military & Family Readiness Center (M&FRC). - Government Buyer: - U.S. Air Force, 66th Force Support Squadron (66 FSS/FSH), Military & Family Readiness Center (M&FRC) - Office: AFLCMC/PZIB - Primary contact: Kristin Morrison - Services Requested: - Front Desk Data Entry Specialist services - Reception and customer service at the M&FRC front desk - Handling telephone calls, greeting visitors, and directing clients - Scheduling clients for M&FRC classes - Performing clerical and administrative duties - Maintaining and entering data in the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database and DoD Transition Assistance Program (TAP) systems - Generating monthly client usage reports - Ensuring data accuracy at 85% within 2 business days - Sending reminder emails to clients - Maintaining front desk appearance - Quantities and Period of Performance: - Full-time equivalent workload - Base year plus four one-year option periods (total of 60 months) - Each year includes 12 months of service - Unique/Notable Requirements: - Proficiency in Microsoft Office and customer service experience required - Data entry must meet an 85% accuracy rate within 2 business days - All work performed on-site at Hanscom AFB - No specific OEMs, products, or part numbers are mentioned, as this is a service contract.

Description

The 66th Force Support Squadron (FSS) at Hanscom AFB have a need for a Front Desk Sata Entry Specialist for the Military and Family Readiness Center (M&FRC). The Contractor will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the M&FRC, schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues. The contractor shall be responsible for performing various clerical and administrative duties, including entering all required information and data and maintain currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system. The contractor shall input all Transition Assistance Program (TAP) data and resources in the AFFIRST web application, to include but not limited to, scheduling clients for classes and workshops and sending reminder emails one week prior to class start date or a timeline suggested by program managers.

Please see the Performance Work Statement (PWS) for additional information.

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