Illinois BidBuy #27-442DHR-MGMTO-B-53383

Illinois DHR Solicits Call Center Services for State Helplines

This opportunity involves the Illinois Department of Human Rights (DHR) seeking call center and contact/referral center services for two state helplines. - Government Buyer: - Illinois Department of Human Rights (DHR), Management Operations office, Chicago - Administered by the Illinois Commission on Discrimination & Hate Crimes - Services Requested: - Comprehensive call center and contact/referral center operations - Management of incoming and outgoing calls - Incident response management for: - Sexual Harassment & Discrimination Helpline (SHDH) - Help Stop Hate Helpline (HSH) - Product/Service Details: - NIGP code 915-20 (Call Center Services) - Initial one-year term with two one-year renewal options - Three annual service line items (one per year/option) - Unique/Notable Requirements: - Procurement is under the State Use Program Committee - Only State Use Vendors are eligible to bid - Electronic quotes are not accepted - No specific OEMs or commercial vendors are named in the solicitation

Description

This solicitation is for call center and contact/referral center services for incoming and outgoing calls and incident response management related to the statutorily required Sexual Harassment & Discrimination Helpline (SHDH) and the Help Stop Hate Helpline (HSH) of the Illinois Commission on Discrimination & Hate Crimes, both administered by IDHR. The contract includes an initial term from 8/1/2026 to 7/31/2027 and two renewal terms with pre-authorized renewal options. The procurement is managed by the State Use Program Committee and involves multiple renewal terms. The bid is open with no electronic quote option, and inquiries can be directed to Bryant Dunbar.

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