South Carolina Sfaa Sfaa #5400029860

South Carolina Seeks Cloud-Based Case Management System for Long Term Care Ombudsmen Program

South Carolina is seeking a modern, cloud-based Case Management System (CMS) to support its Long Term Care Ombudsmen Program (LTCOP) for the Department on Aging. - Government Buyer: - South Carolina Department on Aging - SFAA, Division of Procurement Services - Products/Services Requested: - Cloud-based Case Management System (CMS) for LTCOP - Must support case management, facility tracking, volunteer management, workflow automation, and federal reporting - System must comply with federal LTCO reporting requirements and state confidentiality laws - Must provide secure, multi-role user access and data protection - Deliverables include system deployment, configuration, training, ongoing support, maintenance, and a disengagement/turnover plan - Notable Requirements: - Solution must be fully cloud-based and secure - Must enable federal and state reporting, analytics, and workflow automation - Ongoing support and training required throughout contract - Disengagement plan required for contract end or transition - No specific OEMs or vendors are named in the solicitation - Contract structure: initial one-year term with up to six one-year renewal options (potential total of seven years)

Description

This solicitation is for the Long Term Care Ombudsmen Program (LTCOP) to acquire services as described in the solicitation documents. The contract is managed by the Materials Management Office for the S.C. Department on Aging. The contract period is estimated to start on December 22, 2026, and end on December 21, 2033, with an initial one-year term and the potential for six additional one-year renewals. Offers must be submitted online by September 1, 2026, at 11:00 AM EST, with a pre-proposal conference held on July 30, 2026.

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