Opportunity
CanadaBuys #20161051
RFI: Business Solutions for Customer Service Modernization at Régie du bâtiment du Québec
Posted
July 22, 2026
Respond By
September 01, 2026
Identifier
20161051
NAICS
541512, 541519
The Régie du bâtiment du Québec is seeking market information on business solutions to enhance its customer service operations. - Government Buyer: - Régie du bâtiment du Québec (RBQ) - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Products/Services Requested: - Business solutions to improve client experience - Modernization of customer service center tools - Enhanced integration with internal departments for request processing and follow-up - No specific products, part numbers, or quantities are listed - Unique or Notable Requirements: - Focus on improving customer service and modernizing tools - Emphasis on integration with other departments - Opportunity is an Advance Contract Award Notice (ACAN) seeking market input, not a direct purchase
Description
La Régie du bâtiment du Québec seeks to validate the market presence of business solutions supporting its customer service, aiming to improve the client experience, modernize customer service center tools, and better integrate with departments involved in request processing and follow-up. This solicitation is a Request for Information to gather details on potential solutions. The opportunity is open with a response deadline of September 1, 2026, at 09:30 EDT. The procurement method is an Advance Contract Award Notice.