Philadelphia Gas Works Procureware #35922

Philadelphia Gas Works Awards Advanced OpenText, NetIQ, and Microsoft Support Services Contract

Philadelphia Gas Works (PGW), a municipal utility, has awarded a contract for advanced support services covering OpenText, NetIQ, and Microsoft environments. - Government Buyer: - Philadelphia Gas Works (PGW), managed by Philadelphia Facilities Management Corporation - OEMs and Vendors: - OpenText (primary OEM for enterprise content management and identity solutions) - NetIQ (subsidiary of OpenText, focused on identity and access management) - Microsoft (on-premises and Azure environments) - Awarded vendor: Computer Integrated Services, LLC (CIS) - Products/Services Requested: - Advanced support for OpenText and NetIQ products, including: - eDirectory - Identity Manager (IDM) - Open Enterprise Server (OES) - iPrint - Filr (Standard) - Privileged Account Manager for Workstation - Secure Login - NetIQ Access Manager - ZENworks - Support for Microsoft on-premises and Azure environments - 120 hours per month retainer, with unused hours carrying over for the contract duration - Services delivered remotely; no offshore resources permitted - Availability required during Eastern Time business hours and for after-hours emergencies - Unique/Notable Requirements: - Advanced OpenText engineering expertise required; certifications preferred but not mandatory if equivalent experience is demonstrated - Single blended hourly rate for all services - Background checks required for personnel with access to sensitive systems - No offshore resources allowed; all work must be performed remotely within the U.S. - Unused support hours carry over indefinitely throughout the contract term - Competing bidders included Evolve Blue, Presidio, Ampere Hill DBA Syngentic, and others

Description

Philadelphia Gas Works (PGW) is soliciting sealed proposals for OpenText support professional services from an advanced OpenText engineer. The services include support for a range of OpenText and NetIQ products, as well as Microsoft on-premises and Azure environments. The contract aims to provide professional support services with an estimated 120 hours per month, including maintenance, project work, and emergency response. Proposals are due by June 17, 2026, and the contract start date is as soon as possible after selection and negotiation.

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