Alaska Online Public Notices #224432

Alaska Aerospace Corporation Solicits FedRAMP-Compliant ITSM and Help Desk Software Solution

Alaska Aerospace Corporation is seeking a cloud-based, FedRAMP-compliant IT Service Management (ITSM) and help desk software solution to support its IT operations and regulatory compliance. - Government Buyer: - Alaska Aerospace Corporation (AAC), Information Technology Department - Products/Services Requested: - Cloud-based ITSM/help desk software solution - Must include incident, service request, problem, change, and knowledge management - Remote monitoring and management (RMM) for up to 75 endpoints, 10 servers, and 50 network devices - Asset inventory and configuration management (CMDB) - Compliance reporting aligned with NIST SP 800-171, CMMC Level 2, and FedRAMP - Integration with Microsoft Intune/Entra ID and Microsoft 365 - 4 named technician licenses initially, scalable up to 10 - 24x7 product availability and technical support - All data and services must be US-based and delivered from FedRAMP-compliant data centers - Implementation services: - Initial setup, configuration, migration of existing asset inventory (approx. 150 records from Excel) - Workflow design, testing, user acceptance, and training - Ongoing administration, maintenance, enhancements, onboarding, and compliance/operational reporting - Unique/Notable Requirements: - Strict compliance with NIST 800-171, CMMC Level 2, and FedRAMP - US-only data residency and service delivery - Preference for Alaska-based offerors - No incumbent vendor - Quantities: - 4-10 technician licenses - 75 endpoints, 10 servers, 50 network devices - Estimated contract value: under $150,000 for five years - No specific OEMs or vendors are named in the solicitation

Description

The Alaska Aerospace Corporation is soliciting proposals for FedRAMP compliant help desk software to support their help desk needs. The solicitation includes requirements for help desk and service desk management, remote monitoring and management, asset inventory and configuration management, and reporting and compliance management. The contract will be for a five-year period with an anticipated total budget of less than $150,000. Proposals must be submitted by July 24, 2026, and the work is expected to be performed remotely within the United States.

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