SAM #26-133

Sole Source O&M Contract to IBM for FEMA NFIP Risk MAP IT Services

FEMA is planning a sole source contract award to IBM for critical IT operations and maintenance services supporting the National Flood Insurance Program (NFIP) Risk MAP environment. - Sole source contract to IBM for Customer and Data Service (CDS) support - Covers operations and maintenance of the Risk MAP IT environment, FMIX Contact Center, Engineering Library, LOMC Clearinghouse, and flood data management - Ensures continuity of NFIP flood hazard data and customer services during transition to a new competitive contract - Contract value is approximately $24 million - Period of performance: 6-month base period plus two 3-month options (up to 12 months total) - No specific product part numbers or hardware/software purchases listed; focus is on IT services and support - IBM is the only OEM/vendor specifically named; no other OEMs or part numbers are mentioned - Opportunity is not open for competition at this stage due to the sole source justification

Description

The National Flood Insurance Program (NFIP) operates the Risk Mapping, Assessment, and Planning (Risk MAP) program that seeks to address gaps in flood hazard data, increase public awareness that drives action to reduce flood risk, support state, local, tribal, and territorial (SLTT) stakeholders with risk-based mitigation planning, and provide authoritative flood hazard and flood risk data for the nation. The information system that supports the Risk MAP program and the NFIP is a compilation of a large complex multi-application system – the Risk Analysis & Management Cloud (RAM-C) System within the FEMA Federal Enterprise Cloud (FEC) Amazon Web Services (AWS) environment. Currently RAM-C is in post ADE-3 (Operations and Maintenance (O&M) phase) within the Acquisition Lifecycle Framework (ALF). RAM-C system serves over 200K total users and more than 1.1K authenticated FEMA users.

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