Norfolk Opengov #11128-0-2027/MD

Norfolk Seeks Liability Claims Adjusting Services for City and Public Schools

The City of Norfolk, through its Finance Department and Office of the Purchasing Agent, is seeking a contractor to provide comprehensive liability claims adjusting services for both the City and Norfolk Public Schools. - Scope of services includes: - Adjusting and managing a wide range of liability claims: automobile, general, public officials (including information breaches and intellectual property), law enforcement, host liquor, employment practices, marine/wharfinger, media/cyber, and environmental liability - Investigation, adjustment, subrogation, claims management system maintenance, reporting, and legal coordination - Representation of the City in all related matters - Contractor requirements: - Dedicated staffing with at least 3 years of relevant claims handling experience, including experience with sovereign immunity and Virginia-based claims - Ability to manage fluctuating claim volumes (historically averaging 115 claims and 5 witness support instances per year) - Compliance with all applicable federal, state, and local laws - Digital accessibility, insurance coverage, and ethical compliance - Contract details: - Five-year term with annual price adjustments tied to CPI-U - Insurance and compliance requirements extend for the contract duration plus two years - No specific OEMs, vendors, or product part numbers are mentioned, as this is a service-based procurement

Description

The City of Norfolk is soliciting proposals for Claims Adjusting Services to handle liability claims originating from both the City and the City of Norfolk Public Schools. The contractor will be responsible for adjusting claims in compliance with applicable laws and representing the City in all related matters. The scope includes handling various types of liability claims such as automobile liability, general liability, public officials liability, law enforcement liability, and others. The contract requires dedicated staffing with experience in claims handling and the ability to manage fluctuating claim volumes.

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