Opportunity
Quebec SEAO #AI-008-RESAC-vf-20260722
Market Research for Customer Service and CRM Software Solutions
Posted
July 22, 2026
Respond By
September 01, 2026
Identifier
AI-008-RESAC-vf-20260722
NAICS
541512
The Régie du bâtiment du Québec is seeking information from the market on available business solutions to enhance its customer service operations. - Objective: Improve customer experience, modernize customer service center tools, and strengthen integration with internal departments for request processing and follow-up - Scope: Software solutions for customer service, client records management, and request tracking - Product categories of interest: - Customer Relationship Management (CRM) software - Content management and workflow software - Data management and query software - Database user interface and query software - No specific OEMs, vendors, part numbers, or quantities are identified - Delivery regions: Capitale-Nationale and Montréal, Quebec - Governed by trade agreements including ACCQO, CETA, and CFTA - This is a Request for Interest (RFI) to assess market capabilities, not a purchase order
Description
La Régie du bâtiment du Québec seeks to validate the presence of business solutions supporting its customer service with the goal of improving customer experience, modernizing customer service center tools, and better integrating with departments involved in request processing and follow-up. This solicitation is a Request for Interest for procurement of goods. The project covers delivery regions including Capitale-Nationale and Montréal in Quebec. The deadline for submission is September 1, 2026, at 13:31 UTC.